Maulik Shah's Page

SugarCRM is a popular name in the CRM industry. For anyone who wants an enterprise solution the first stop in the enterprise-grade options is SugarCRM. Similarly, when it comes to Content Management Systems, the name WordPress is synonymous with it. So it is clear that it has a large market. When you are building a business, you generally look for tools that are established brands in the industry.If your business is an e-commerce store, then you must need both: a CRM and a CMS. But that is not…See More

The most important part of customer support is to provide all the information whenever a customer needs it. The definition of customer support has evolved over time, and it is no longer limited to traditional ideas of service and product industries. It has evolved to a great extent in all kinds of business, that are traditionally not associated with the word ‘business’, like the education industry or banking industry.They are implementing the use of technology to achieve greater levels of…See More

You have all heard that the client is always right. It means that you have to take care of every interaction with your client, regardless of whether that interaction is via phone calls, your website, email, or in person. If your primary interaction is frictionless, you are more likely to retain them. These methods of interaction are also slowly getting old. Businesses are moving toward leveraging the benefits of the internet, by using client portals to serve their customers better.Why is a…See More

Managing vendors successfully is the key to success for any business. In this article, we will explore what supplier management and its benefits and the best practices for the same.Supplier Management:In simple words, supplier management is maintaining healthy and productive relationships with vendors. This includes every transaction, conversation with a vendor, from contract negotiations to quarterly report sharing, having meetings to discuss the current sales data and analytics. It is taking…See More

Web portals work as a gateway. Where this gateway leads, depends on the purpose you want to fulfill.Imagine an apartment building. A lot of people live there. It is a public area but each house in that apartment is private. You can only enter a house if you have a key to it.You can get a key if you buy or rent a house there. And you can only get into the house you bought or rented. In other words, you have limited access to a big building.Similarly, a web portal is the entrance to a large…See More

First, we need to understand the concept of a partnership program. It’s a business strategy adopted by vendors and business owners in order to create an additional source of income by partnering with each other or more vendors, business consultants, etc. to promote their products or services.The way your partnership program works depends entirely on your business model as well as the products and/or services that you sell. Of course, there are plenty of other factors that influence it. Business…See More