Quality Testing

Quality is delighting customers

How do we report the problem when we find an error is an important criteria.
In general following information should be covered in Problem Reporting:-
1. Identification of report.....say by Sr No.
2. Circumstances of the error
3.Who is authorising a fix?
4.Who needs a fix and when?
5. Change report upon fixing the error

Change report includes a problem report and adds the following information--
a. Was the error confirmed as valid?
b. What was the cause of the error ?
c. What changes were made?
d. What tests were run to confirm that?

NOTE: Members are invited to produce practical Problem Report model they have experienced.

Thanks all.

___________ JAY _________

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