Quality is delighting customers
I was just wondering how you deal with "not reproducible bugs".
I mean - I've seen many different workflows how to handle such bugs - but I was never quiet happy with it.
What did I see so far?
(+) Bug is gettin deleated by QA lead
(+) Product development refuses to bug & sends it back to QA
(+) Bugs remains in BugTrackingSystem and will never be fixed (dead Issue)
None of these "solutions" really satisfys me!
How do you handle such a situation?
1. As a precautious measure to this kind of bugs, screen shot can be taken for the bugs found!!
2. try rebooting the entire system, so that you can try the same scenario again in which you got the bug.
document it, chat with testers/users, if someone saw that too -> collect information
when it occurs again the person should know that it's a bug and add all new information to the bug tracker.
when enough information is collected it might become reproducible.
important part is that everyone should know about it so there's no "I must have done something wrong, I'll ignore it"-situation
thx to all of you.
Got some good points to think about :)