Quality is delighting customers
check whether the defect you raised is valid or not,
if the bug is working in dev environment then we need permission to access it in QA env,
and check if this bug is already rised by some one and it was already fixed.
if developer says its wrkin and says to close ,will u close it??
What proofs do you have to claim it a bug and what not your developers has to claim its not a bug?
You need permissions to access QA environment???
if it was fixed, the defect has to be re-opened.
If you want the Developer to accept your defect then Being a tester you must have the Steps to Reproduce the defect and You should have the Screenshots , Video Captures etc to Prove your defect ...
As far as closing of a defect is concerned .. Only testers have the privilege to Close the defects ..
ok i sent bug with proofs wat i have taken ,even though the developer is unable to resolve then waht hes going to do?
Firstly you said that the Dev is not willing to Accept your defect but Now you say , Dev is unable to resolve .. what is the actual scene ..?? If he is unable to resolve then the same will be assigned to any other developer ... and if Dev is not accepting the issue then report the same to your TL and let him talk to his counter part...
okies brooo:) thanks fr ur gud explanation :) now,i got a calrity.
You can discuss with you seniors like TL,SSE then based on the discussion u can close the defect as my knowledge.
If the issue is genuine any impact will affect on major functionality u can open..
Developer can reject bug if he/she is unable to reproduce. so follow proper step to mention bug along with screen shot attachment. if bug is genuine & in this case developer deny that this is not a bug. write to mail his/her tL. your tl will discuss with development TL. if they say that is not a bug then take a written sign off from developer end for further if this bug open from client side so u can see the sign off document
First u have to check it once again in ur system again it is reproduced u have to take screenshots .and also check this requirement in requirement document it is must .after that u have to mail it to ur TL and Dev persons.........