Quality is delighting customers
I have a blog about the testing metrics. I believe this would be useful for you. Visit URL: http://software-testing-templates.blogspot.in/p/testing-metrics.html let me know if you need any more help.
This is very interesting question... I can answer but it would take lot of time to write... I would probably write in my blog soon...
here link: http://savitamunde.wordpress.com