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Client sent bug but all testcases are passes then how can convience to developer?

product is deployed and all test cases are pass. after client send bug and that bug is not mention in bugsheet.that bug reproduce by tester too also.but developer not ready to accept that is bug then how can convenience to developer.?

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first we analysis  the bug , what Type of bug it is either functional /performance/GUI or Change Request

We set the priority to the Bug

first we explain bug to developer and reproduce the bug in testing environment

try to reproduce the bug in developer environment

discuss with PM and leads , Made into fix


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