Quality is delighting customers
Can anyone elaborate?
n/N = s/S
N = S n/s
remaining defects: N - n = n ((S - s)/ s)
N = S n/s
remaining defects: N - n = n ((S - s)/ s)
Comment
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Comment by Dr M V Ananathakrishnan on June 21, 2010 at 6:39pm -
Please elaborate...justputting a frmula oike this does not help! Whose formula are you referring to?
Dr M V Ananathakrishnan
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