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Anushri's Discussions

Test cases on Call Centre CRM application

Started this discussion. Last reply by Bet Jan 23. 11 Replies 0 Likes

Run status of test case in Quality Center?

Started this discussion. Last reply by Saravanan Aug 25, 2011. 8 Replies 0 Likes

5.4 Develop and execute non-functional test cases, including usability, compatibility & configuration, (but excluding volume and performance testing).

Started this discussion. Last reply by Anushri Aug 13, 2011. 3 Replies 0 Likes

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Bet replied to Anushri's discussion 'Test cases on Call Centre CRM application'

CRM's is all about integration between dallier and CRM application. So all you need to check is the same rest is just a form :)

Jan 23

Nagaraju.Velde replied to Anushri's discussion 'Test cases on Call Centre CRM application'

Hi, As per My Experiance, test cases for CRM App.: 1. Check for Login Page ( User Name, Password ). 2. Check for home page of CRM ( It depends on Call centre Processes whethere its Telecom , or banking or, Mobile…

Jan 16

Kannan Chandrasekaran replied to Anushri's discussion 'Test cases on Call Centre CRM application'

Welcomw Samrat Jha

Jan 16

Samrat Jha. replied to Anushri's discussion 'Test cases on Call Centre CRM application'

I have done each and every of my projects for USA only .. right now working on a project for US government itself .. So I understand that How the Zip Code is calculated over there ... Earlier You didn't mention the…

Jan 16

Kannan Chandrasekaran replied to Anushri's discussion 'Test cases on Call Centre CRM application'

For USA Zip Code is calculated based on States and Cities For your Scenario For Single city and Multiple Zip code means first 3 charcters of zip code is common last two characters are changed dynamically based on customer address ,For eg…

Jan 16

Samrat Jha. replied to Anushri's discussion 'Test cases on Call Centre CRM application'

Kannan , I had a query from your reply ... You wrote above that In your case , Zip Code is calculated based on Customer States and Cities ..??…

Jan 16

Kannan Chandrasekaran replied to Anushri's discussion 'Test cases on Call Centre CRM application'

Hi i also have an Exp in Worked in Call center Application projects We will only write the functioanl Test cases U Just More concentrate ,reg customer contact info It disfferent from Country by country For Us Zip code is calcualted based on Customer…

Jan 16

kotla lakshmi kanth reddy replied to Anushri's discussion 'Test cases on Call Centre CRM application'

Hi Anushri ,,, Provide me the application ,so that we can write the test cases ,,,

Jan 15

Anushri replied to Anushri's discussion 'Test cases on Call Centre CRM application'

I wanted some thing specific which is done for it

Jan 15

Samrat Jha. replied to Anushri's discussion 'Test cases on Call Centre CRM application'

Agree with Siddiq .... Testing types are not application dependent ... anyway Ready made test cases are not available here and at the same time the topic is not that…

Jan 14

Siddiq replied to Anushri's discussion 'Test cases on Call Centre CRM application'

What kind of testing you do for any other application??? How do you write test cases for any other application?

Jan 14

Anushri updated their profile Jan 14

Anushri commented on Henry Tejera's blog post 'VBScript WebDriver beta got just released!'

wow

Jan 14

Testing Learners

this is group is for who started testing career and want to learn from seniors

Anushri joined sanvy's group Jan 14

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Anushri is now friends with Amit, Srikanth Koushal V, vijay and 3 more Jan 14

Test cases on Call Centre CRM application

Friends,What kind of testing we can do on a CAll Centre application? (which is a CRM application)What type of test cases can we write?Lets have a brain storming discussion on it!See More

Discussion posted by Anushri Jan 14

11 Comments 0 Likes

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First Name:: anu

Last Name:: wali

I am currently:: Employed

Experience(Years):: 4 - 5

About Me:: experience of more than 3 years in testing

Comment Wall (20 comments)

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At 4:17pm on January 10, 2012, Manoj kumar said…: Wish you happy Birthday:-)

At 12:09pm on January 10, 2012, Samrat Jha. said…: Happy B'day .....!!

At 10:47am on January 10, 2012, Kapildev Kapoor said…: Hello Anushri,

Many Many Happy Returns of the Day n GOD Fulfill ur Dreams and Happy New Year............enjoy!!! TC GOD BLESS U ALLLLLLL

Thanks & Regards
Kapil
kapildevkapoor@gmail.com
+919326814689

At 10:54am on January 10, 2011, Quality Testing said…: Dear Anushri,

Many many happy returns of the day. Have a wonderful year ahead.

God Bless U!!!

-QT Team

At 10:44am on January 10, 2011, Kapildev Kapoor said…: Hello Anushri,

Happy New Year to u all n all ur wishes comes true..........enjoy!!!

Many Many Happy Returns of the Day n GOD Fulfill ur Dreams enjoy!!! TC GOD BLESS U ALLLLLL

Thanks & Regards

Kapil

+919326814689

At 2:36pm on May 12, 2010, vamshi said…: thanks for adding..hope u remembere me

At 2:06pm on April 9, 2010, vamshi said…: Hai anu..how r u doing.

At 4:57pm on February 25, 2010, chirag parikh said…: I came to know some of the openings are there but those are at Gujarat [Baroda].
If you are interested then let me know.

At 3:51pm on February 24, 2010, ramesh said…: Hai annu,
Previous where r u working...
current opening available in testing.. that is help full to u...