Posted on June 13, 2009 at 5:00pm
Cost Of Quality (COQ):
The “cost of quality” isn’t the price of creating a quality product or service. It’s the cost of NOT creating a quality product or service.
Every time work is redone, the cost of quality increases. Obvious examples include:
* The reworking of a manufactured item.
* The retesting of an assembly.
* The rebuilding of a tool.
* The correction of a bank statement.
* The reworking of a service, such as the reprocessing… Continue