ITIL

Information

Hi All I've started this group for all the IT people. IT practitioners who are involved in the support and delivery of businessfocused IT services, and who require a detailed insight into IT Service Management practices and procedures

Members: 23
Latest Activity: Jul 6, 2011

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About ITIL

The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations.

Overview and Benefits:
ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:
- Reduced costs
- Improved IT services through the use of proven best practice processes
- Improved customer satisfaction through a more professional approach to service delivery
- Standards and guidance
- Improved productivity
- Improved use of skills and experience
- Improved delivery of third party services through the specification of ITIL or ISO 20000 as the --standard for service delivery in services procurements.

ITIL Users:
ITIL has been adopted by hundreds of organisations worldwide. These include:
- Microsoft
- IBM
- Barclays Bank
- HSBC
- Guinness
- Procter & Gamble
- British Airways
- Ministry of Defence
- Hewlett Packard

Discussion Forum

ITIL V3

Started by Pooja May 26, 2009. 0 Replies 0 Likes

Training

Started by Milind Limaye. Last reply by Milind Limaye Apr 10, 2009. 2 Replies 0 Likes

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Comment by Deep on February 13, 2011 at 11:40am: Dear folks

I joined you here . Many thanks to creating such a tremendous

learning blog.

Specially My thanks and all my best wishes for u ...always

Pooja

Regards

Deep...

+---+ "Start positive and do end it with positive"

Comment by Arjun on November 9, 2010 at 3:44pm: Hello all,
Can any one brief me about ITIL certification...
1.wats its use and how different is this certification from other certifications??
2.who can do this certification??
3.wats the cost of it and duration of it??
4.can a fresher do this certification???

--Thanks in advance...

Comment by Vishal Kamble on July 13, 2010 at 8:23pm: Hi Priya,

I personally suggest you to go for ITILv3. Because industry always prefer latest version.

Main difference between ITILv2 and ITILv3 is "ITILv2 was consisting of two modules i.e. Service support and Service delivery which is replaced in ITILv3 by Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement".

Please refer link below for more information. You will get clear idea about it:
http://wiki.en.it-processmaps.com/index.php/Comparison_between_ITIL...

Regards,
~Vishal

Comment by Priya D on February 16, 2010 at 2:55pm: I want to do ITIL Foundation Level Certification , can sombody help me out which one should i do -i mean ITIL foundation V2 or ITIL Foundation V3.

Wat are the main differences ? Do they have different scope?

Are thses specific to a particular role?

Which one has better future?