The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations.
Overview and Benefits:
ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:
- Reduced costs
- Improved IT services through the use of proven best practice processes
- Improved customer satisfaction through a more professional approach to service delivery
- Standards and guidance
- Improved productivity
- Improved use of skills and experience
- Improved delivery of third party services through the specification of ITIL or ISO 20000 as the --standard for service delivery in services procurements.
ITIL has been adopted by hundreds of organisations worldwide. These include:
- Barclays Bank
- Procter & Gamble
- British Airways
- Ministry of Defence
- Hewlett Packard