Error investigation

While testing a website, an image that is supposed to appear on a page does not load (for example in IE, you would see an empty box with a small red cross icon). What type of investigation could you carry out to find out what the cause of the problem is? What information would you include when raising the defect?

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Permalink Reply by Amit Nimje Infocepts on August 16, 2012 at 12:10pm

Hi,

Just report the GUI error in defect management tool.

This error may be happened because of the incorrect path to the image containing folder has be provided by developer or else the image itself is not available in the folder.

Regards

Amit Nimje

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Permalink Reply by Behbood Hussain on August 22, 2012 at 9:17am

Before logging a defect, try clearing the browser cache and give it another shot. If you have access to multiple browsers, then do run the same test case on another browser like Firefox or Chrome. If the behavior is the same, then I would log a defect and provide all the relevant details in the defect as well.

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Permalink Reply by Samrat Jha. on August 22, 2012 at 10:14am

Hi Priyanka ,

First of all I would say , being a test engineer its not your job to investigate the issue to find out the cause of the Problem .... it is called fault localization and it is done by the developers .... okay coming down to your question ... See , Its a very common bug when an image is not displayed with IE ... so you should report the defect as:- Example :- "xyz" image on the "abc" page under "123" heading is not displayed properly with IE 7 or 8 etc... or it can simply be written as " "xyz" image on the "abc" page under "123" heading is missing with IE 7 or 8 etc .....

and attach the screenshot for the same .. thats it ..

Regards:

Samrat Jha.